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Why is Relative finder not working? I went to show my granddaughter family history facts

Nora Mae  (Ball) Smith
Nora Mae (Ball) Smith ✭
February 5, 2021 edited February 7, 2021 in General Questions

Would like to see if this has to do something with a ID of OLDCRONE deleting a lot of family information ...from the works of others?

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    February 5, 2021

    @Nora Mae (Ball) Smith​ 

    .

    Nora

    .

    Just; as, another User/Patron. like yourself ...

    .

    Being able to access (BYU) "RelativeFinder" mainly seems to depend on the "Volume" of "Traffic" (ie. the "Load", caused by other Users/Patrons) on it; or, if it being "Worked On" by the ("Students") Programmers/Engineers at BYU.

    .

    Another thing that can cause problems/issues is if there has been ANY Releases/Updates in "Family Tree" of 'FamilySearch' by 'FamilySearch'.

    .

    Such, Releases/Updates, in "Family Tree" of 'FamilySearch', CAN impact on how (BYU) "RelativeFinder" interacts with "Family Tree" of 'FamilySearch', just like such impacts on ALL the OTHER 'Partner' Websites.

    .

    I have noticed, that of late, that (BYU) "RelativeFinder", it is "Extremely" SLOW; and, you have to keep re-login constantly - I am regularly adding members to a 'Group' that I manage.

    .

    I am from "Downunder"; and, always have problems/issues with (BYU) "RelativeFinder", when User/Patrons from the USA are more likely to be using it (ie. "Heavy" traffic); or, being "Worked On" by the ("Students") Programmers/Engineers at BYU.

    .

    We just need to be patient.

    .

    Remember:

    BOTH, "Family Tree" of 'FamilySearch'; and, (BYU) "RelativeFinder", are FREE Websites, maintained by/through the Church.

    .

    When they are working well together, they are a 'Blessing'.

    .

    But, when, one or the other; or, both, are, "Down"; or, "Running Slow", that is the ONLY 'Time' that us Users/Patrons really NOTICE it. We certainly DO NOT 'Notice' (or, I hate to say it, 'Complain'), when they are working just fine.

    .

    Just keep trying ...

    That is what I do ...

    Eventually, things work ...

    .

    Just my thoughts.

    .

    Brett

    .

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  • Brett .
    Brett . ✭✭✭✭✭
    February 6, 2021

    @Nora Mae (Ball) Smith​ 

    .

    Nora

    .

    Some x5 Hours later ...

    .

    I have just come, to were we are staying, to work in (BYU) "RelativeFinder", to work on one of the 'Groups' that I manage; and, I get this ...

    .

    RelativeFinder _ Problem or Issue _ 6 Februray 2021 _ 0.

    And ...

    .

    NOTHING works ...

    .

    Normally, instead of WAITING for My "Ancestral" lines (ie. Pedigree/Tree) to "Download", I just go, "Groups"; and, then, down to "Manage", to get to one of the 'Groups' I want ...

    .

    But ...

    That said ...

    .

    Still NOTHING ...

    And, the SAME goes for EVERTHING else ...

    .

    There MUST be a MAJOR, "Outage"; or, Problem/Issue, at;

    BYU

    Brigham Young University, in Provo, Utah, USA (ie. the Church University)

    and/or,

    "Family History Technology Laboratory", of the "Computer Science" Department

    .

    As, there is NO, "Banner"; and/or, "Message", that there is a Release/Update in progress.

    .

    Either that; or, the INTERFACE, between, 'FamilySearch'; and, (BYU) "RelativeFinder", is, BROKEN; or, DOWN, on EITHER End (or, BOTH).

    .

    Certainly NOT looking good.

    .

    Just my thoughts.

    .

    Brett

    .

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 7, 2021

    @Nora Mae (Ball) Smith​ 

    Nora

    FYI

    (BYU) "RelativeFinder" just started Working again.

    Brett

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  • Rich Meyers
    Rich Meyers ✭
    August 11, 2022

    Haven't been able to get RF to load in 2 years. Can get to Groups, but not main list. Will not load.

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  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    August 11, 2022

    Is working fine for me in Safari at: https://www.relativefinder.org/#/main

    What is not loading? Which main list?

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  • ChristieHubbard
    ChristieHubbard ✭
    February 1

    I also haven't been able to get RF to load in almost 2 years. I can login but it will not load

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  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    February 1

    As I stated in August, it's working just fine for me. I just now tried it out and every works as expected. So it is not a problem with the site.

    What computer or device are you using? What operating system and version? What browser and version? Have you cleared your browser's history, cache, and cookies?

    0
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