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I would like to have a look at a case I recently created. How do I do that?

carol.s.johnson
carol.s.johnson ✭
January 30, 2021 in Family Tree

I recently sent a question to FamilySearch. Is there a way I can look again at the description explaining how I fix the problem in that case?

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Best Answer

  • ReidJudith1
    ReidJudith1 ✭✭
    February 18, 2021 edited February 18, 2021 Answer ✓
    1. While signed in to FamilySearch , in the upper right corner, click ?.
    2. Click Contact Us.
    3. Scroll down, and click Go to My Cases.
    4. Click the case number. (A subject and date created also appear next to the case number to help you find the correct case.)
    5. To add a comment to a current case, follow these steps.
      1. In the Case Comments section, click Add Comment.
      2. Enter your comment.
      3. Click Submit.


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