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Email address change

LegacyUser
LegacyUser ✭✭✭✭
November 17, 2020 edited July 11, 2024 in FamilySearch Account

Dear Family Search,

I would like to change my email address, as the one I currently used is not secure enough. I am finding it difficult to do so and would ask for you assistance.

Thank you. Roger Clemons (rogerjclemons@yahoo.co.uk)

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  • Brett .
    Brett . ✭✭✭✭✭
    November 17, 2020 Answer ✓

    Roger

    .

    FYI

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    IF, you are a Member of the Church; THEN, that should be changed 'On-Line' in/through your Church Membership 'Account' (OR, you Ward/Branch "Clerk") - covering all Church networks/systems/apps.

    .

    Whereas,

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    IF, you are a non-member User/Patron of 'FamilySearch'; THEN, you SHOULD be able to that in/through YOUR "Settings", in your 'FamilySearch' Account.

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    What particularly are you having problems/issues with, when trying to change your e-mail address?

    [ Is there an ERROR 'Message'? ]

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    And, as an aside ...

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    The process of changing one's "E-mail" Address can take, say x24 Hours (ie. next day) to take effect; as, (1) particularly, for Members of the Church, various networks/systems/apps need to be updated; and, (2) simply, for non-members, the "System" still needs time to processes and recognise update the change.

    .

    So ...

    That said ...

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    For example ...

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    IF, you did it TODAY; and, it does not seem to have 'take' immediately; THEN, check again TOMORROW - But, if, it has not 'taken', the next day; then, there MAY a problem/issue that needs fixing/addressing by "Support".

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    Just my thoughts.

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    Brett

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    ps: Here is a "knowledge Article" in 'FamilySearch':

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    How do I update contact information on my account?

    https://www.familysearch.org/help/helpcenter/article/how-do-i-update-contact-information-on-my-account

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    I hope this helps.

    .

    0

Answers

  • Jordi Kloosterboer
    Jordi Kloosterboer ✭✭✭
    November 17, 2020

    Have you tried changing the recovery info here?: https://www.familysearch.org/profile/account

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