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The last update is creating a problem with merging duplicate profiles.

emmy.penna1.5489593634750479E12
emmy.penna1.5489593634750479E12
October 21, 2019 edited February 10, 2021 in Family Tree
The last update is creating a problem with merging duplicate profiles.

Usually, when you initiate a merge, all information about both profiles is present. I attempted 2 merges of a profile and the child that was supposed to be displayed on the left was not visible, nor were any sources. I left a note on the profile. ID# 4WWJ-ZFW.

 

I just wanted to give you a heads up.

 

 

0

Answers

  • Janell Vasquez
    Janell Vasquez ✭✭✭
    October 22, 2019

    @N Tychonievich​ can you help make sure this problem is reported?

    0
  • N Tychonievich
    N Tychonievich mod
    October 22, 2019

    @Janell Vasquez​ @Lori Harlan​ We can report this bug in the merge process if you will contact support. Click Help in the upper right corner of FamilySearch.org and then click Contact Us. You'll find options for phone, live chat, or email. (Sorry, Janell, but I can't escalate to engineering unless we have a support case to tie it to.)

    0
  • Janell Vasquez
    Janell Vasquez ✭✭✭
    October 23, 2019

    Ok, thank you!

    0
  • carriemkarki1.5221064793316353E12
    carriemkarki1.5221064793316353E12
    May 20, 2020

    I reported the same issue.

     

    I merged 2 people, and the new way no longer allows for a reversal, and it is backwards from previously and the person who survived was incorrect, and the relations and sources are all removed, vs being saved.

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