Messages on family search app

Deniese Drake

Messages on family search app

Wondering if anyone might be able to help with app issue. The number that shows how many unread messages I have has quit resetting to zero when I check and open new messages. Any thoughts appreciated. Deniese​

Janell Vasquez

Thanks for mentioning it, I just looked and I wonder if it's been fixed, as mine show the same as online today. If not, you can report this through the App itself:

1. Click on the menu icon (the 3 lines) in the upper left.
2. Scroll down and click on Help.
3. Click Give App feedback

 

Those are the steps on my Android phone, if you are on an iPhone it might be different, but the menu options should be the same or similar....

jennbaker

I have the same problem. ​

wilkeychl

I too have had the same problem.

Deniese Drake

Thank you. I will do that as my message count is still not resetting.​