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Messages on family search app

Deniese Drake
Deniese Drake ✭✭
October 12, 2019 edited October 26, 2021 in General Questions
Messages on family search app

Wondering if anyone might be able to help with app issue. The number that shows how many unread messages I have has quit resetting to zero when I check and open new messages. Any thoughts appreciated. Deniese​

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Best Answer

  • Janell Vasquez
    Janell Vasquez ✭✭✭
    October 16, 2019 Answer ✓

    Thanks for mentioning it, I just looked and I wonder if it's been fixed, as mine show the same as online today. If not, you can report this through the App itself:

    1. Click on the menu icon (the 3 lines) in the upper left.
    2. Scroll down and click on Help.
    3. Click Give App feedback

     

    Those are the steps on my Android phone, if you are on an iPhone it might be different, but the menu options should be the same or similar....

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Answers

  • jennbaker
    jennbaker ✭
    October 13, 2019

    I have the same problem. ​

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  • wilkeychl
    wilkeychl ✭
    October 13, 2019

    I too have had the same problem.

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  • Deniese Drake
    Deniese Drake ✭✭
    October 18, 2019

    Thank you. I will do that as my message count is still not resetting.​

    0
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