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Find a famous relative issue

GeorgeBland2
GeorgeBland2 ✭
January 24, 2021 edited July 9, 2024 in General Questions

In the find a famous relative section on most of my matches I can see the path that leads to the but with one, Diana Princess of Wales, I will click on it and it says oops please refresh. Why does this error always occur?!

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Answers

  • Anitra Whittle
    Anitra Whittle ✭✭✭
    January 26, 2021

    Hello @GeorgeBland2 GeorgeBland2​ 

    Hmmm. I'm not sure why it says that.

    I was able to get to Princess Diana and I could find her and make changes. GMYB-C87

    I could also find Sacagawea LK7J-T3C and make changes.

    Are you using a mobile app? I tried both on the Mobile app and I was able to find them.

    Perhaps you need to delete the cookies on your computer. Or refresh the Mobile App.

     

    I have to delete cookies frequently so all of FamilySearch loads. Sometimes with a lot of cookies, the website will drop off some things. Like what you mentioned.

    I hope that works. Article in FamilySearch Help Center. ? on the upper right.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

     

    Let me know if this works.

    Antra

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  • GeorgeBland2
    GeorgeBland2 ✭
    January 26, 2021

    Thanks for getting in touch @Anitra Whittle, but that is not my problem, what I am referring to is on this page https://www.familysearch.org/discovery/famousrelatives where I click the profile I always run into the error.

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  • Jszeman
    Jszeman ✭
    February 18, 2023

    I have been using Family Search for more than ten years, after the latest updates I often get the following error message after starting the search: 

    Oops, an error occurred. Please refresh the page!

    obsession:

    Oops, something went wrong. please refresh the page.

    After the update, it goes into an endless cycle, I get the previous error message again.

    I tried the following fixes:

    • Delete cookies

    • Delete cache

    • Use another browser instead of Chrome

    • Connecting to another internet

    • Using another computer

    • Telephone search

    • Search in another country, not in Hungary

    • Registration for Family Search with a new username

    Unfortunately, after every attempt, the error messages and the endless cycle came again.

    What to do?

     

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  • Paul W
    Paul W ✭✭✭✭✭
    February 18, 2023 edited February 18, 2023

    See L5XN-6LV. This finally provides me with good reasons for making certain profiles read-only!

    I was never a follower, but I do wish they'd let her R.I.P.

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  • Maile L
    Maile L ✭✭✭✭✭
    February 23, 2023

    @Jszeman are your seeing these errors when you try to view a famous relative or is this occurring in general?

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