Home› Welcome to the FamilySearch Community!› FamilySearch Help› General Questions

Find a famous relative issue

User16056555394613688671
User16056555394613688671
January 24, 2021 edited January 26, 2021 in General Questions

In the find a famous relative section on most of my matches I can see the path that leads to the but with one, Diana Princess of Wales, I will click on it and it says oops please refresh. Why does this error always occur?!

0

Answers

  • Anitra Whittle
    Anitra Whittle ✭✭✭
    January 26, 2021

    Hello @GeorgeBland2 GeorgeBland2​ 

    Hmmm. I'm not sure why it says that.

    I was able to get to Princess Diana and I could find her and make changes. GMYB-C87

    I could also find Sacagawea LK7J-T3C and make changes.

    Are you using a mobile app? I tried both on the Mobile app and I was able to find them.

    Perhaps you need to delete the cookies on your computer. Or refresh the Mobile App.

     

    I have to delete cookies frequently so all of FamilySearch loads. Sometimes with a lot of cookies, the website will drop off some things. Like what you mentioned.

    I hope that works. Article in FamilySearch Help Center. ? on the upper right.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

     

    Let me know if this works.

    Antra

    0
  • User16056555394613688671
    User16056555394613688671
    January 26, 2021

    Thanks for getting in touch @Anitra Whittle, but that is not my problem, what I am referring to is on this page https://www.familysearch.org/discovery/famousrelatives where I click the profile I always run into the error.

    0
Clear
No Groups Found

Categories

  • 24.8K All Categories
  • 593 1950 US Census
  • 47.6K FamilySearch Help
  • 100 Get Involved
  • 2.4K General Questions
  • 369 Family History Centers
  • 364 FamilySearch Account
  • 3.5K Family Tree
  • 2.7K Search
  • 3.8K Indexing
  • 474 Memories
  • 4.9K Temple
  • 270 Other Languages
  • 30 Community News
  • 5.6K Suggest an Idea
  • Groups