Find a famous relative issue

GeorgeBland2

In the find a famous relative section on most of my matches I can see the path that leads to the but with one, Diana Princess of Wales, I will click on it and it says oops please refresh. Why does this error always occur?!

Anitra Whittle

Hello @GeorgeBland2 GeorgeBland2​ 

Hmmm. I'm not sure why it says that.

I was able to get to Princess Diana and I could find her and make changes. GMYB-C87

I could also find Sacagawea LK7J-T3C and make changes.

Are you using a mobile app? I tried both on the Mobile app and I was able to find them.

Perhaps you need to delete the cookies on your computer. Or refresh the Mobile App.

 

I have to delete cookies frequently so all of FamilySearch loads. Sometimes with a lot of cookies, the website will drop off some things. Like what you mentioned.

I hope that works. Article in FamilySearch Help Center. ? on the upper right.

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

 

Let me know if this works.

Antra

GeorgeBland2

Thanks for getting in touch @Anitra Whittle, but that is not my problem, what I am referring to is on this page https://www.familysearch.org/discovery/famousrelatives where I click the profile I always run into the error.

Jszeman

I have been using Family Search for more than ten years, after the latest updates I often get the following error message after starting the search: 

Oops, an error occurred. Please refresh the page!

obsession:

Oops, something went wrong. please refresh the page.

After the update, it goes into an endless cycle, I get the previous error message again.

I tried the following fixes:

• Delete cookies

• Delete cache

• Use another browser instead of Chrome

• Connecting to another internet

• Using another computer

• Telephone search

• Search in another country, not in Hungary

• Registration for Family Search with a new username

Unfortunately, after every attempt, the error messages and the endless cycle came again.

What to do?

 

Paul W

See L5XN-6LV. This finally provides me with good reasons for making certain profiles read-only!

I was never a follower, but I do wish they'd let her R.I.P.

Maile L

@Jszeman are your seeing these errors when you try to view a famous relative or is this occurring in general?