In the find a famous relative section on most of my matches I can see the path that leads to the but with one, Diana Princess of Wales, I will click on it and it says oops please refresh. Why does this error always occur?!
Hello @GeorgeBland2 GeorgeBland2
Hmmm. I'm not sure why it says that.
I was able to get to Princess Diana and I could find her and make changes. GMYB-C87
I could also find Sacagawea LK7J-T3C and make changes.
Are you using a mobile app? I tried both on the Mobile app and I was able to find them.
Perhaps you need to delete the cookies on your computer. Or refresh the Mobile App.
I have to delete cookies frequently so all of FamilySearch loads. Sometimes with a lot of cookies, the website will drop off some things. Like what you mentioned.
I hope that works. Article in FamilySearch Help Center. ? on the upper right.
Let me know if this works.
Thanks for getting in touch @Anitra Whittle, but that is not my problem, what I am referring to is on this page https://www.familysearch.org/discovery/famousrelatives where I click the profile I always run into the error.
I have been using Family Search for more than ten years, after the latest updates I often get the following error message after starting the search:
Oops, an error occurred. Please refresh the page!
Oops, something went wrong. please refresh the page.
After the update, it goes into an endless cycle, I get the previous error message again.
I tried the following fixes:
• Delete cookies
• Delete cache
• Use another browser instead of Chrome
• Connecting to another internet
• Using another computer
• Telephone search
• Search in another country, not in Hungary
• Registration for Family Search with a new username
Unfortunately, after every attempt, the error messages and the endless cycle came again.
What to do?
See L5XN-6LV. This finally provides me with good reasons for making certain profiles read-only!
I was never a follower, but I do wish they'd let her R.I.P.
@Jszeman are your seeing these errors when you try to view a famous relative or is this occurring in general?