i try to use the planner but it seems its not working on my account.i try a lot of members on the st

carlitofloresagapito1

i try to use the planner but it seems its not working on my account.i try a lot of members on the stake and ward using there birthday and record number but it failed .on the screen shows that there's an error on the data i input.

Brett .

@carlitofloresagapito1 carlitofloresagapito1​ 

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FYI

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Firstly ...

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Just to be clear ...

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It is the "Helper Number" of the User/Patron that is required

[ be-it, a Member of the Church; or, a non-member, makes NO difference ]

'record number' was a little too unclear.

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Where do I find my helper number?

https://www.familysearch.org/help/helpcenter/article/where-do-i-find-my-helper-number

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Secondly ...

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You also have the option(s) to try adding them to your "(Consultant) PLANNER" via:

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(1) "Username"; and, "Helper Number"; or,

(2) "Invite" ... [ Which just takes a little longer ... waiting for them to "Accept" ]

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Have you tried either of those?

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Sometimes, I have had problems/issues with one; and, I just try one of the others.

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Just my thoughts.

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I hope this helps.

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Brett

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