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when trying to goto a premium website from the portal, I keep geting a " ERR_TUNNEL_CONNECTION_FAI

User15959793250923983465
User15959793250923983465
August 12, 2020 edited August 16, 2024 in Search
when trying to goto a premium website from the portal, I keep geting a
" ERR_TUNNEL_CONNECTION_FAILED "
error.

We just re-imaged out win 7 boxes to win 10

when trying to goto a premium website from the portal, I keep getting a 

" ERR_TUNNEL_CONNECTION_FAILED " 

error.

Can someone help with this......

I suspect that the portal is not creating the proper tunnel for the linking of the FHC here in Fort Bragg, CA 

0

Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    August 12, 2020 Answer ✓

    @Stewart Kinner​ 

    .

    Stewart

    .

    This is not the "Knowledge Article" in 'FamilySearch' I was looking for; but, it is a start:

    .

    Family history center getting the error: "The proxy server is refusing connections..."

    https://www.familysearch.org/help/helpcenter/article/family-history-center-getting-the-error-the-proxy-server-is-refusing-connections

    .

    I will keep looking ...

    .

    As an aside ...

    .

    Two (x2) things ...

    .

    (1) Contact "Support" of 'FamilySearch', by Telephone, they should be able to connect with the (Computer) "Technical" personnel ...

    .

    and

    .

    (2) I am "Tagging" this post of yours in the 'Group' in this "Community.FamilySearch" Forum being "Family History Centre Consultants" ...

    .

    Family History Center Consultants

    https://community.familysearch.org/s/group/0F93A0000009dQVSAY/family-history-center-consultants

    .

    Brett

    .

    @Family History Center Consultants​ 

    .

    0
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