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allenduncanchild
allenduncanchild ✭
May 13 in Memories

I am unable to upload pictures to my gallery

0

Answers

  • allenduncanchild
    allenduncanchild ✭
    May 13

    The technical people do not want to solve the problem

    -2
  • AmberML1
    AmberML1 ✭✭✭✭
    May 14

    @allenduncanchild

    So sorry you are experiencing challenges with uploading. Today is May 14, and I haven't been able to replicate any problems. I have uploaded in several different ways, and they all worked for me.

    However, another guest also reported problems with uploading images. So there might still be a problem.

    Can you please report back if you are still experiencing this problem….and please provide details on which image type you tried to upload, where you tried to upload (from a person's page or into your gallery?), if you dragged and dropped, or the choices you made using the Uploader. We want to try and isolate where this problem might be happening.

    Thank you for your help and your feedback!

    4
  • AmberML1
    AmberML1 ✭✭✭✭
    June 11

    @allenduncanchild

    I believe this issues has now been resolved. Several users had reported that they were experiencing problems while uploading to Memories in FamilySearch. This was isolated as a Bug with the drag-and-drop feature.

    Hopefully, the system is working for you again. However, if you have any further issues. Please let us know. Thank you for your feedback!

    1
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