Missing languages
Only 10 core languages are available in Change language selection in Help and Support and in Contact Us pages, even site is available to all 47 languages and the main menu changes to English!
This problem is causing that I don't want to teach Finnish people to use Help and Support page, because after they search anything and want to go other pages in FamilySearch, the system always directs them to English pages! Also this makes it difficult for me to show this feature and how to contact support and get help, because I always end up in English pages even I have not changed the language. I try to teach new people to use FamilySearch and I tell them that FamilySearch is available in Finnish, which is true, but this code error makes me frustrated.
I have already had this year several online webinars and on-site events and I always need to apologize about this error and hope it will be fixed, but this error has already been many months.
There is something wrong on the code, so PLEASE correct that code, so that the pages stay on the selected language and all languages are shown on the language selector.
Here is an example, I can go normally to Finnish or Swedish Help and Support page and everything works.
After I select a topic or search an article or do anything else which takes me away from Help and Support home page, the system behind changes.
This is Finnish page, you can see the /fi/ in URL, and all articles and text is in Finnish, BUT the main menu is in English and if I click any menu options, it will take me to the English page.
If I try to change language, I can select only 10 core languages!
Same with Swedish. You can see the /sv/ in URL, and all articles and text is in Swedish, BUT the main menu is in English and you don't have all languages to select.
All possible languages are available in Help and Support home page at least in Finnish and in Swedish (I have not looked other small languages), but not when you search something.
Here is example from Finnish Contact Us page:
I am happy to show engineers directly through Teams meeting how this problem behaves, if they need more information to fix it.
Answers
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@Heidi Kuosmanen I will forward this up the line to the experts in this area. Hopefully, we can get some answers for you soon. Thank you for helping to make FamilySearch a better place to visit for all of us.
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Same in Norwegian.
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Hi there, Im from Sweden, but use both Danish, and Lithuanian/Latvian, Icelandic pages in FamilySearch, but when Im on a page, I can not change to those languages, so for me to change language on pages I have to mostly change it in the webbadress instead of thruu the language function on the webbpage. It is the same if Im on Contact us page, I can not change the language.
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Yes Norway also. We have blogs translated and nobody can read them as it is too difficult to find them.
I also have the same problem in Finland. Why should anyone translate the blogs if the people speaking that language can find them?
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