Error 15 message

NathanEichenberger1

I keep getting an error 15 message in different areas of the website. This time it's the books section. I've checked my extentions, VPN, incognito mode, and I still can't get on. When I get off my Wi-Fi I can access the books,but not when I'm on my Wi-Fi.

Áine.ní.Donnghaile

I had it in Books, both from https://www.familysearch.org/en/library/books/ and https://libcat.familysearch.org/?browseCategory=familysearch_new_books earlier today.

It has cleared now.

sc woz

@NathanEichenberger1 Are you still having the issue? It looks like you checked out most of the issues causing it. There is a knowledge article titled Solutions Error 15 that may have a few more things to try if needed, and if others experience error 15 messages, they may want to look at the article.

RTorchia

I am still running into this. Clicking on the link in the first source generates the error 15 page:

https://www.familysearch.org/en/tree/person/sources/GWZ4-J1K

The link is https://www.familysearch.org/library/books/viewer/115311/?offset=&return=1#page=225&viewer=picture&o=search&n=0&q=morgan

JulianBrown38

@RTorchia I can see the image (Welsh founders of Pennsylvania) with no problems.

NathanEichenberger1

@RTorchia I can see both links.