Error displaying record
In the database "England, Births and Christenings, 1538-1975", FamilySearch is recommending a record. When I click to view the record I get the message:
"We're unable to show this record.
This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies."
This occurs on Elizabeth Sarah Thorn (1875) KGPY-2BK, Emily Thorn (1880) KG59-35R and Ellen Thorn (1884) KGPT-NQC.
If I go to her sister, Alice Thorn (1873) MXKY-VM8 her christening is shown. By clicking on Alice's record and asking to view the image, I am taken to Film # 008068712 (FHL Film Number 1471805). In viewing this film, on image 36 of 614, I am able to view the christening record for her sister above (Elizabeth Sarah Thorn KGPY-2BK).
Why are Alice's (1873) and her brother Walter's (1877) christening records available and yet Elizabeth Sarah's (1875), Emily's (1880) and Ellen's (1884) are not available even though they are on the same film?
Answers
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@SerraNola
Could you enlighten us all on this one?I see that at least some parts of DGS 8068712 can be viewed at an FSC or AL.
Thanks.
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@Cady, Robert Kenneth I am unable to replicate what you describe with these records, so can't explain how you were able to access Alice and Walter. The entire Image Group 8068712 is restricted to an AL or FSC and should not have links to images from Sources or Record Details for any of the persons you referenced.
This christening batch isn't linked to the film yet and thus, the message for viewing at an FSC of AL is not shown, but the catalog still directs users there.
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@SerraNola Is the "Image Unavailable" that you see (as I do) a replacement for the "Check Image Visibility" display that I have been accustomed to see for years, or are they something different? If they are the same thing, then we have lost the opportunity to know that we can find out that we can see the image at an FSC or AL.
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I was at the FamilySearch center in Las Vegas, NV (one of the major FSCs) so I could view the film through Alice where her christening is attached as a source. My problem is that on Elizabeth Sarah, Emily and Ellen's person detail page it is recommending as a source the index for their christening record from that film which is part of the England, Births and Christening, 1538-1975 index. However when you click on the suggested source it gives you "We're unable to show this record." This happens even in the FamilySearch center.
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@Cady, Robert Kenneth @JulianBrown38
Okay, I can see the problem now with these records and I will need to address it with engineers. Currently, there are two versions of this record index—one located on the legacy storage platform (CDS) and another that has been migrated to the new system (SLS). Apparently, Record Hints are linking to the older version. Here is the first link which is inaccessible: https://www.familysearch.org/ark:/61903/1:1:NTM5-XD9?lang=en
And here is the newer link: https://www.familysearch.org/ark:/61903/1:1:QG8Z-DCL5?lang=en
As you can see, it includes the "Check Image Availability" feature with options to view at a FSC, which addresses Julian’s inquiry.
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