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"Oops, something went wrong!" on every form of search?

Larry Sarner
Larry Sarner ✭
November 28 in Search

All this week, whenever I try to search, instead of getting back the usual expected form, I get the above error page, which also suggests that I try again by refreshing/reloading the page (which doesn't help, either). Happens when I try to search the catalog, genealogies, even historical records (using the link from a "details" record in the Family Tree). Started happening with no warning last weekend; hasn't cleared up since. Gotten the same behavior on Chrome & Firefox browsers on Mac.

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Best Answer

  • Larry Sarner
    Larry Sarner ✭
    November 29 Answer ✓

    Talked with FamilySearch support and problem appears to be with how my orphaned Chrome browser handles FS's cookies. Can't say for sure who made the fatal change: FS or Chrome (or both), but apparently there's no going back. It's crickets for this old-timer.

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Answers

  • David Alan Webber
    David Alan Webber ✭✭✭
    November 30

    Could you try opening an Incognito mode with Chrome, logging in again and trying the search that way? Incognito generally starts you with a clean slate. It makes for a useful debugging mode.

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