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Mobile Memories app not able to be installed

JCTeed
JCTeed ✭
November 25 edited November 25 in General Questions

I am assisting an individual who is attempting to install the Memories app on a Samsung S25; however, the app is not available for installation. There is another individual with the same phone and software version on which the app is installed.

Here are the versions of the software.

One UI 8.0

Android Version 16

Google Play system update July 1, 2025

Baseband version S731USQS2AYIF

Kernel Version 6.1.93-android14-11 #1 Thu October 16 00:11:20 UTC 2025

Build Number BP2A.250605.031.A3.S731USQS2AYIF

Security Enhancements for Android Status SEPF_SM-S731U_14_0001 Thu October 16 09:28:10 UTC 2025

Finding the Memories app under the FamilySearch International publisher, and selecting the app, an error message "This app is available only for your other devices" appears.

Any ideas?

0

Best Answer

  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    November 25 Answer ✓

    @JCTeed The Android version of the Memories app is no longer available on most devices, at least for now. For those who already had it installed prior to August 2025, it will continue to be usable, but it cannot be installed on devices that don't already have it.

    But the good news is that the Android Family Tree app now includes the Memories Gallery, so it has pretty much all the features that were in the separate Memories app.

    2

Answers

  • JCTeed
    JCTeed ✭
    November 25 edited November 25

    Added version info above.

    0
  • JCTeed
    JCTeed ✭
    November 27

    That makes sense - thanks!

    0
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