Cannot open a hint

DorotaKus

I cannot open a hint I got creating a person from church records. I got stuck with the situation and cannot create my tree. As an example I will give you one person with ID:

PW83-2TK

Please, help. Thank you

JulianBrown38

@DorotaKus When I attempt to open a hint on the profile that you provided, I get this error message: "We're unable to show this record. This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies."

This has been previously reported for some (but not all) records from a variety of collections. It appears to have started about mid September, 2025. Here are two previous reports:

getting strange restriction message

Secret records in England, Lincolnshire, Parish Registers, 1538-1990

Unfortunately, there doesn't seem to be anything that we, as users, can do about this. I would prefer that the hinting engine didn't create hints at all in these scenarios, or, at least, didn't push them out to unsuspecting relatives. No information has been provided about what the "certain accounts" are that can see the sources.

maryellenstevensbarnes1

@DorotaKus I tried Ancestry and found an Agnes Mroczek in the Poland, Select Tarnow Roman Catholic Diocese Church Books, 1612-1900 married to a Martinus Makuch with a daughter named Marianna. Maybe this will help? Best wishes

maryellenstevensbarnes1

@DorotaKus I also found possible duplicates Martinus Mroczek LHYY-8D1and LHYY-Z6R and LHYT-HXH

SerraNola

@JulianBrown38 In response to your comment,

Unfortunately, there doesn't seem to be anything that we, as users, can do about this. I would prefer that the hinting engine didn't create hints at all in these scenarios, or, at least, didn't push them out to unsuspecting relatives."

Please see my answer in this post:

https://community.familysearch.org/en/discussion/183202/in-the-family-tree-record-hints-when-click-sometimes-display-were-unable-to-show-this-record