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Anyone having trouble searching the sources?

denisemtipton1.563075036486445E12
denisemtipton1.563075036486445E12
May 11, 2020 edited August 16, 2024 in Search
Anyone having trouble searching the sources?

For several days off and on (mostly on) I only get the dreaded searching circle. I have deleted the app twice and reinstalled, but no fix. Are they having problems or is it just me?

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Answers

  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    May 11, 2020

    I assume on a smart device - and not on the computer?

    "searching the sources" could mean different things to different people - can you clarify.

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  • denisemtipton1.563075036486445E12
    denisemtipton1.563075036486445E12
    May 12, 2020

    Well, I tried to respond earlier with a picture but it didn’t post....but yes when you go to Search records on the Familysearch app from my iPad. I will try to post the picture separately

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  • denisemtipton1.563075036486445E12
    denisemtipton1.563075036486445E12
    May 12, 2020

    0324FEC6-8E8A-451F-A2BA-ECFE756C5F35

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    May 12, 2020

    It works fine for me

    Usually a spinning wheel means you have some sort of poor connection to the Internet.

    if you use a different device do you get the same issue?

    if you use a different browser do you get the same issue?

    does it sometimes work fine and other times not work well at all?

    or is it always slow no matter what?

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  • denisemtipton1.563075036486445E12
    denisemtipton1.563075036486445E12
    May 12, 2020

    There is no problem with any other app on my iPad. I have been using Familysearch for several years now, this has just now started doing this. You don’t use different browsers, just log into the app. I will try to log on on my husband’s iPad in a bit

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  • denisemtipton1.563075036486445E12
    denisemtipton1.563075036486445E12
    May 12, 2020

    I have no problem with anything else in the app...I can attach sources, edit anything, merge people, etc...I just can’t use the search records tab

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    May 12, 2020

    I would report this to FS Support

    see: https://www.familysearch.org/help/

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  • denisemtipton1.563075036486445E12
    denisemtipton1.563075036486445E12
    May 12, 2020

    Thank you!

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  • gws.salgado1.5637436723861355E12
    gws.salgado1.5637436723861355E12 ✭
    May 12, 2020

    I have some tutorials that might be helpful to you. Check them out here:

    https://www.youtube.com/watch?v=zWQAXjteTbg&t=5s

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