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Why three reCaptcha "Are you Human" checkbox popups?

R.Pearce
R.Pearce ✭
June 28 edited June 30 in FamilySearch Account

Now we have to check a box to open the site. Another before we enter our login information and finally a third when we click to pass our credentials to the backend. That is absurd. Please have someone re-think this.

1

Answers

  • sc woz
    sc woz mod
    July 5

    @R.Pearce

    I have been unable to duplicate your issue on any of my browsers. I do not believe it is a FamilySearch specific problem, but not sure. I will send this up the line for further review.

    0
  • MandyShaw1
    MandyShaw1 ✭✭✭✭✭
    July 5

    @sc woz Have you tried on multiple networks, including mobile ones?

    0
  • Yueh-Ling
    Yueh-Ling ✭
    August 2

    I also have had this problem every time I try to sign it. Often, I just abandon the effort — and my attempt to update my tree. I am all for security, but this is just over the top.

    0
  • David Alan Webber
    David Alan Webber ✭✭✭
    August 3

    I realize that this is a somewhat older thread, but I wanted to note that I'm not seeing this at all. I'm on a wired network, however, running Windows 10 and an InPrivate session of the Edge browser, with no ad-blocking or pop-up blockers, if that helps any.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    August 11 edited August 11

    As reported in another discussion, I only encounter the general problem when I visit the Search category of Community and am not signed in. Usually just one occurrence per browser session, then no more checks. However, today I was subject to a second check. I hit the back arrow (I'm fairly sure I had been reading a Search post at the time) then had to check (tick) a box to confirm I was / am human.

    Previously, the general issue was only experienced when I used a phone or tablet - recently, the checks have spread to when I'm using my PC.

    I would stress that I have only ever been checked for being human when not signed in and, even then, only when going to the Search category of Community.

    1
  • Adrian Bruce1
    Adrian Bruce1 ✭✭✭✭✭
    August 11

    Given that the screens to confirm my humanity are the same across a number of sites, I would suggest that the software is bought in and is probably running permanently during our session. So I think that FamilySearch don't specify how many times we confirm or when - it's up to the supplier of the software.

    I would have agreed with @Paul W that the check only appears when not already signed in - except that yesterday(?) I had an additional challenge after I'd already signed in. It's only happened once so what brought that on, I don't know.

    0
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