Attach to Tree function not working
I'm using an MacBook Air Apple M3. When I click on "Attach to tree" button to add a source I just get a blank side panel. It worked fine until about a week ago. What can I do to get it to work again.
Thanks, Marsha
Answers
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Marsha; The first thing I would do is clear the cookies from your FamilySearch account. You can do this by clicking on the "?" in the circle at the top of the FamilySearch page and entering "cookies" in the box. Follow the instructions to clear cookies from FamilySearch. Let us know if this helps.
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I have been having the same issue. Clearing the cookies did not resolve the problem. Another thing I noticed as of this morning is that collections of images I have viewed before are no longer visible. They have the small icon which has a camera and an exclamation point, which usually says that there are additional requirements to view (like being at an FHL to view), except the icons are grayed out and not black. See the attached image for an example. This collection's images used to be viewable and attachable to the tree. Not sure if this is related to the issue brought up by the original post.
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This morning I too had the same issue as MarshaCrenshaw, not being able to use the Attach to Tree function which was greyed out. Taking the advice from Dik Thurston, I cleared the cookies from my FamilySearch account and this solved the problem. Thank you Dik.
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