Helper button
A fellow FamilySearch user was trying to help someone using her helper number; however, the button (which normally would come up on the tree page) is not coming up on his account. (He is connected through his Church account, so he should be able to access that, shouldn't he?) Everyone else I asked (I am at the BYU Center) had no problem with getting the button to show up on their tree pages. What might cause him not to have that access?
Answers
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You need to double check that he is on his Family Search account which has his membership number. You mention he is connected through his church account which I assume means he logged in using his church account credential. But that doesn't guarantee that he is on the correct Family Search account. Depends on how it was set up. To verify he is on his Family Search account which has his membership number, he should see the temple tab at the top of the pages and also see temple ordinances information on any person page. You can also check his account settings under account tap. Scroll clear to the bottom and see if it is asking for a church memberhship number. Hope this helps.
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