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Getting unable to access custodian link

Andres699
Andres699 ✭
May 21 in Search

I am trying to access this records (https://www.familysearch.org/ark:/61903/1:1:QGVW-LVSC?lang=en) document but I consistently get "Unable to access custodian link".

Is there a way to fix this and see the documents? Thanks!

0

Answers

  • MandyShaw1
    MandyShaw1 ✭✭✭✭✭
    May 21 edited May 21

    This may be a contractual issue where the Record Custodian limits FS users' access to image(s) in this collection (I was able to open the record with no problem, but not the image). (Or, given that the collection stretches to 2017, it may be a privacy matter.)

    @SerraNola are you able to advise please?

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    May 21 edited May 21

    The padlock icon generally indicates a loss of permission glitch. I've seen it often in the Cook County, Illinois, records I've often posted about.

    image.png

    Some images of that DGS 4518711 are viewable through Images, but not Image 307.

    image.png
    1
  • Andres699
    Andres699 ✭
    May 21

    Some of the images are viewable in the thumbnail, but trying to click on those shows the same error:

    image.png
    0
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