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Why is the text in memories shaking as I try to add or edit?

Gail Clarke Hellings
Gail Clarke Hellings ✭✭
April 30 edited June 18 in Memories

I was editing the spot called "Details" and it kept shaking so much I could hardly manage it.

I did notice that it stopped when I added another letter or key board stroke but commenced again when I added a second letter.

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Answers

  • AmberML1
    AmberML1 ✭✭✭✭
    May 6

    @Gail Clarke Hellings

    I have seen this happen as well….but not for a while. And when I do, it is usually a temporary problem.

    I know it has been a week, but are you still experiencing this problem? If so, I can ask the engineers about it.

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  • Gail Clarke Hellings
    Gail Clarke Hellings ✭✭
    June 1

    Still happening.

    When editing specific spots in FamilySearch the text area starts shaking violently.

    It stops shaking when I added another letter or key board stroke. Then it starts as soon as I a second letter. Stops again when another letter or space is added, and so on. Its like odds and evens.

    In each case I have typed quite a lot and so I've wondered if I am reaching the limited number of key stokes allowed in that space.

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  • AmberML1
    AmberML1 ✭✭✭✭
    June 2

    @Gail Clarke Hellings

    Thanks for reporting. I will pass this on to the Memories Team.

    I am using a Mac laptop, Sequoia OS, using Safari browser and Chrome browser. I can't replicate this problem, though.

    Can you please give me more details to help our engineers. Windows or Apple? Phone or Computer? What Operating System. What browser. Anything else that might be helpful.

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  • maryellenstevensbarnes1
    maryellenstevensbarnes1 ✭✭✭✭✭
    June 3

    Could it be you need to clear cookies?

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  • AmberML1
    AmberML1 ✭✭✭✭
    June 11

    @Gail Clarke Hellings

    I'm wondering if this problem has been rectified. If we don't hear back, we will assume all is well and we will close this discussion. Let us know if you need further help. Thank you.

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