Why did all entries in my Source Box disappear?

RonaldNixon · April 21

AmberML1 · April 21

I did look into my own Source box. I can see all of my sources, so I'm not sure what might be the problem with your account.

Here are some things you might try:

Here is a link for how to clear your cookies with FamilySearch. You just might need to refresh your computer.

https://www.familysearch.org/en/cookies

You can try logging off, then logging back on. Also, make sure you are logging in to the correct account!

If you are still not seeing anything inside your Source Box, please send a screen shot of your screen as well as details regarding operating system and browser.

Thanks for sharing feedback.

Áine Ní Donnghaile · April 21

@RonaldNixon Is it possible you have 2 accounts on FamilySearch? Many people do - sometimes without realizing it.

AmberML1 · April 28

@RonaldNixon

I just wanted to make sure you weren't having further problems with your Source Box. If you don't respond, we will interpret that to mean you have resolved this issue. Thank you.

Why did all entries in my Source Box disappear?

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