GEDCOM upload failure using The Master Genealogist
This post was separated from another discussion on a different topic.
The original post can be found here.
Comments
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@Gayle Franklin thank you for your feedback. It appears that your FamilySearch profile does NOT contain a birthdate. Please add your birthdate, sign completely out of FS, refresh the page, and then sign back in and try again.
To verify your date of birth: start on the FamilySearch homepage»click on your name in the upper right corner of the homepage»click on "settings">>at top of screen, above your photo, click on "account">>scroll down to "General" and verify your correct birthdate.
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@Gayle Franklin,
Thank-you for surfacing this problem.
We will soon be adding better messaging helping the user know why the upload failed and what action they can take when they try to upload, but either do not have a birthdate in the system, or the birthdate indicates that they are under 18yrs of age (the required age to upload data to a CET).0 -
@Gayle Franklin Have you been able to correct your profile information and create your CET?
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Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible we believe this issue has been resolved and will be closing this discussion.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
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