Retired duplicates and “unable to show”
We have talked a few times about issues with the retired duplicates that often are not the same record.
This week, I’ve encountered a retired duplicate in Illinois Births and Christenings, with a link to the “most current copy.” Unfortunately, the link takes the user to an error message.
We're unable to show this record.
This record can only be displayed on certain accounts. FamilySearch must honor the agreements we have with our partners, record owners, and internal policies.
Cook County, Illinois records are restricted to view at AL/FSC. I was at my AL when the error appeared, so it’s not an issue of restricted record access.
URL of the record labeled "retired" https://www.familysearch.org/ark:/61903/1:1:V224-5KZ
URL of the inaccessible "current copy" https://familysearch.org/ark:/61903/1:1:NQTY-75S
I have images of the records in my files, but the guidelines for this Community indicate that I should not post them here.
I’ve recently done a great deal of Chicago-area research. I often must find the record image through the back door. One index on a for-pay genealogy website lists the FHL number while a different index sometimes has the certificate number. When I find the record image that way, while at my AL, there is almost always an index attached, but a search will not find it. The index has become invisible, possibly due to an edit – either by a human or the place algorithm.
I’m an experienced researcher and work with unindexed records regularly. That’s not the problem. The problem is that the indexes for many records have become invisible.
Can this problem please be escalated to the engineering team? I’m sure I’m not the only researcher who runs into these problems.
Thanks.
@Ashlee C. please.
