I made a minor edit to a document in Memories and received an email rejected the document.
The document I tried to upload was essentially the same as the document I had removed to edit. The email contained a link to the restricted item but the link didn't work. What went wrong?
Answers
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This is a question we get a lot.
Perhaps the discussion link below can help you with your question….Or you can check out any number of similar discussions if you look back at other posts. Best wishes!
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Good morning. If you receive a rejection notice you can reply to the notice by clicking on the response button and it will send your comments back to the section who rejected your image for whatever reason.
The initial rejection is an automated response and many errors seem to be made, but by responding you will get a live individual to review the rejection.
The following knowledge article will also help you. Why does it say my photo was rejected.
Hope this helps.
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Just to add a disturbing aspect to this…
I uploaded a text only PDF Memory on 8 November 2024. On 28 March 2025 I received an "Upload was restricted" mail. That's four months after submission. Usual sort of thing, saying "We’re writing to let you know that a recent Memory (such as a photo, document, or story) you submitted to FamilySearch has not been accepted, because it is not in accordance with one or more of the site's guidelines". Naturally, no evidence is supplied about what guideline is breached - it's four pages of text, not one single image, so an utterly unhelpful message.
I responded asking for a review and, if the PDF still breaches the guidelines, I said "I request an explicit explanation of which text contravenes which guideline, so that I may produce a version within the guidance".
The disturbing part is the timescales - it took four months for a presumably automatic process to object. How long will it take for a human to review? Because the document "will be removed from the site within 30 days" - unless, presumably, the breach is reviewed and cancelled.
At that apparent rate of progress, my document will be removed from the site before it's reviewed by a human - and how then will they review it if it's genuinely deleted?
And in any case, four months for a presumably automatic process to object makes no sense at all. Unless the rules have changed and all previous memories are being re-reviewed, in which case some will be lost since their submitters have died.
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And to be fair, in my case, FS Support responded today (31 March) saying
We have reviewed this uploaded memory and determined that it was restricted in error. We have removed the restriction
So, thanks to the (presumably!) humans in FS Support!
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