Can't get rid of pop-up message

Marta9997

Hello! I have this problem when I click on a particular part of the family tree.

When I try to open the tab for my grandfather's siblings, a message keeps appearing. I have tried to update the tree as it says, but I don't know to what it's referring. You can see the message here (in Spanish). Thank you for your help!

sc woz

@Marta9997

This issue needs to be sent up the line for support. I will send it up for you.

sc woz

@Marta9997

Good morning. I will ask the usual. Are you using Chrome if possible? If so can you clear your cache and cookies. If the internet browser is the issue this may resolve your issues. Check to make sure your browser is up to date, and your security software is working. You can check for more hints at FamilySearch: Troubleshooting issues. If none of this helps can you send a link to the page you are having trouble with so we can look at the specific issue.

Marta9997

Good morning, @sc woz ! Thank you for your reply. Yes, I use Chrome and it's up to date. I've tried clearing cache and cookies, even resetting Family Search cookies, but it's still not working. Here's the link to my tree: https://www.familysearch.org/en/tree/pedigree/portrait/GL2T-HC3

The problem appears when I want to see my paternal grandfather's siblings (Francisco Piñeiro Arcos). It keeps telling me to refresh pedigree because there's been a relationship change, but I can't figure out what this means.

Hopefully you can find where the problem is!

Thank you again for your help :)

Ashlee C.

@Marta9997 Hi Marta! Have you tried refreshing the page? Click on the circle button at the top left of your screen.

Does this clear the popup?

Marta9997

Unfortunately it doesn't work either, @Ashlee C. Thank you for replying, though!

Marta9997

Thank you! Hopefully it will be resolved soon :)