Random images locked in otherwise accessible folders
I am experiencing images in some films that are locked even when surrounding images are available. There doesn't appear to be any rhyme or reason. These images were previously available.
For instance in this folder: https://www.familysearch.org/ark:/61903/3:1:3QSQ-G93N-T4F5?cat=703993&i=250&lang=en&mode=g
These are indexes of birth/marriage/death records for towns in Bari province, Italy from 1866-1915. Yet images 250, 255, 256, 264, 268, and 270 are locked (among others). Some of the locked images are just title pages with no genealogical information.
Similarly, in this folder: https://www.familysearch.org/ark:/61903/3:1:S3HY-6D34-JXW?wc=MG3C-BZ9%3A351039801%2C351039802%2C351044301%26cc%3D2046915&cc=2046915&lang=en&i=0&mode=g
These are church marriage records from Camporeale, Palermo, Italy from 1790-1919. Random images in the collection are locked.
Not sure what is happening; if it has to do with the new catalog or the new viewer or what.
Answers
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I've seen a few of those, too, Cousin Vinny. Sometimes a refresh will change a few of them. Sometimes accessing through Images will open up a few.
We've seen many Cook County, Illinois vital records with the lock symbol - apparently an inadvertent loss of viewing permissions.
Windows 10 and Chrome, both fully updated.@SerraNola could you take a look at this one? Thanks.
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@Cousin Vinny I have also seen this problem popping up randomly in Italian records. I wondered if they were trying to do a partial restriction to the film and it got botched up. I will see if I can find someone with an answer and get back to you.
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@Cousin Vinny I'm at my FSC this afternoon so thought I would take a look at your DGS. Still showing padlocks here, too, on both your examples.
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@Cousin Vinny I showed your examples and others to engineers last week. They didn't have an answer but suggested what team to create a job ticket for. Any updates will be posted here.
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I have a similar problem here:
The images that are accessible change randomly when refreshing, the ones that look available sometimes don't display, I get message "the image is unavailable for online viewing at this time".
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