Because they tell me that my sources are not valid

Armando Ramos Roche

I have in my tree several documents issued by civil registry in Cuba, and recently I have received several emails saying that these records are not valid and do not comply with the rules. I don't know exactly which rules I broke.
Could someone explain this to me?

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Thanks

Áine Ní Donnghaile

@Armando Ramos Roche
The initial review of uploaded images is made by a computer algorithm, not a human.

You should have received an automated email saying your image was restricted. Respond to that email asking for a human review. If the image does not break any of the guidelines, the restriction will be lifted, and you will receive another email advising you of that.

It happens often - sometimes even with a proof statement I have written myself which does not violate any guidelines.

Best of luck

W D Samuelsen contact me please

Photos too, that may looks risque. Twice I had 2 photos not accepted and I had to point out that 1st photo was of a man wearing formal whites while on a boat. Other was a costume of a lady lumberjack. Both got approved by humans.

sc woz

@Armando Ramos Roche

Why does it say that my photo is restricted?

Knowledge article from FamilySearch

FamilySearch uses software to review each memory item that is uploaded to ensure that it complies with our rules and guidelines.

Here is what happens when a memory item appears to violate our rules and guidelines:

• FamilySearch flags the item with a banner and the word "Restricted."
• You receive an email notification.
• The flagged memory item remains in your Memories gallery for 30 days after which it is removed,

Review the email and respond if you feel the memory item should not be restricted. Your reply is sent directly to an internal team for a manual review. You will be notified should the restriction be lifted.

W D Samuelsen contact me please

About the photos, I did that and it was approved quickly not even 24 hours later. What I said here is a reminder that it's the robots problem.

sc woz

@Armando Ramos Roche

Good morning. Did you receive an answer to your question or would you like to continue receiving further answers from the community? If you do not respond soon we will consider that as receiving an answer and close the discussion soon. Thank you

Armando Ramos Roche

Thanks everyone,
I just read your comments. I just now answered the emails requesting human review