Memories with a "Unable to Display Image message."

AmberML1

@James M Spencer has posted:

Hi,


Family Search Support has seen the problem by going to my example and suggest me to here so this matter will go the engineers.

I am coming across a lot of memories with issues, most seem to headstones that I have posted over the years. When I click the smaller image of the memory in the album, which does show in order to go to the larger one which I can tag, etc. I get a message:

"Unable to Display Image [with a lock] showing" screen, and a : "Try refreshing the page, or come back later."

I tried up-loading the memory again and it does work however this is more of a wide spread issue, I lost count to at least 500 memories with the same issue and I see their are other people with their memories with the same problem when I click on them.

When I am in the album, I will click on a few memories that will come up fine, other do not, however if I leave it on the large image with the edit info and scroll through, they all show that message including the few that works when you directly click on the memory.

I am also finding memories that are repeated , one with the problem and the other works fine [and one can't post the memory twice, so it has to be on your end], however that is only when you click on SOME of the people's memories count that is in on the individual ancestor page along the top with details and the other captions on top of the individual information, in the album the photo is only posted once and only once.

Here is an example of at least 500 memories…so far.

Deacon John Parshall
Male
1782-1872
•
KNHK-LF1

If you go to my "Headstones" album you will see as you begin to scroll through all are coming up with the message:

"Unable to Display Image [with a lock] showing" screen, and a : "Try refreshing the page, or come back later."

Please look into this further.

Thank you
Jim

AmberML1

@James M Spencer

Yes, I have tested your PID, and I see the problem you shared.

I tried my own Gallery and my with my own Albums, but I can't seem to replicate the problem.

I have passed this onto the Engineers, and hopefully we can get you an answer very soon. Thank for your patience! And thanks again for sharing!

AmberML1

@James M Spencer

Just talked with my Engineer. This is a BUG—thanks for finding and reporting.

The Engineers will get a fix in place for this error. They recommend you do nothing; they should get the fix in place fairly soon. So you shouldn't need to delete/re-upload these images.

Thanks again for your help and patience!

James M Spencer

I am not seeing any changes to the problem that seems to throughout some of my memories as discussed above

James M Spencer

Hi,


Family Search Support has seen the problem by going to my example and suggest me to here so this matter will go the engineers.

I am coming across a lot of memories with issues, most seem to headstones that I have posted over the years. When I click the smaller image of the memory in the album, which does show in order to go to the larger one which I can tag, etc. I get a message:

"Unable to Display Image [with a lock] showing" screen, and a : "Try refreshing the page, or come back later."

I tried up-loading the memory again and it does work however this is more of a wide spread issue, I lost count to at least 500 memories with the same issue and I see their are other people with their memories with the same problem when I click on them.

When I am in the album, I will click on a few memories that will come up fine, other do not, however if I leave it on the large image with the edit info and scroll through, they all show that message including the few that works when you directly click on the memory.

I am also finding memories that are repeated , one with the problem and the other works fine [and one can't post the memory twice, so it has to be on your end], however that is only when you click on SOME of the people's memories count that is in on the individual ancestor page along the top with details and the other captions on top of the individual information, in the album the photo is only posted once and only once.

Here is an example of at least 500 memories…so far.

Deacon John Parshall
Male
1782-1872
•
KNHK-LF1

If you go to my "Headstones" album you will see as you begin to scroll through all are coming up with the message:

"Unable to Display Image [with a lock] showing" screen, and a : "Try refreshing the page, or come back later."

Please look into this further.

Thank you
Jim

AmberML1

@James M Spencer

Yes, I have made Engineers award. They are currently looking into this matter.

For now, I have logged this in our Known Issues. Also, this is a BUG, so it might take a bit of time before we see a resolution. As mentioned above, the Engineers "recommend you do nothing; they should get the fix in place fairly soon. So you shouldn't need to delete/re-upload these images."

Thank you again!

American Family Historian

This issue is being actively worked on. As Amber says, please don't delete or re-upload your images. They are still there, they can be downloaded, and no data has been lost.

Thank you for sharing your examples as well! This will help us to track down any and all root causes for the bug.

Again, nothing will be need to be changed on your end. Once the bug is fixed, your images will display again in the browser(s). Thank you for your patience!

AmberML1

@James M Spencer

It looks as though this might be resolved.

Can you please check and let me know if you are still having issues….and then send specific person IDs.

Thanks again for your feedback!

James M Spencer

Hi Amber

So far great, no issues, however will follow your instructions if I came across any

Thank you very much

Jim