Why do I keep getting SOMETHING WENT WRONG

katwasson

No matter what I try to click on , I keep getting the SOMETHING WENT WRONG error code

fsgenealogy

I'm getting this too today!! Something is very wrong.

fsgenealogy

Is there somewhere on the familysearch.org site where you can view service current issues displayed?

SerraNola

There was an outage early this morning with many Historical Record collections being blocked to users. It was fixed by mid-morning, Utah time. So sorry for the inconvenience. Generally, there will be an announcement in Community News for issues with large impact, but this one was resolved quickly.

Michel2434

Same issue again this morning

SerraNola

Yes, it occurred again this morning. Engineers are on it!

David Alan Webber

Was this just localized as far as an outage, or was it because of problems with connections to Europe? Unfortunately, some nation state-actors have been subvertly attacking data connections around the world.

Yakkadoo

This has been a problem for me for about a week now. When trying to view the sources section on some profiles I get the "Oops, something went wrong. Please refresh the page." message but refreshing is of no help. It also comes up sometimes when trying to view just one particular record. I was hoping after taking a break for a few days the problem would be gone but it is not.

LTG50

@SerraNola is this a related problem?

SerraNola

@Yakkadoo Perhaps try deleting cookies and changing browsers. Then let us know if it continues,

Yakkadoo

The error message seems to be only happening when using my Pixel 7 cell phone. Deleting cookies and cache in Chrome on it made no difference. I was able to view a document that gives me the error on another device though. It seems it is only with some documents and profiles on my cell phone that I get the error message.

katwasson

I am getting this error again this morning. Am I the only one having this issue?

Lars van Ravenzwaaij

yep, the bug is back again🤬

Julia Szent-Györgyi

It's happening again this morning.

This time it seems to be intermittent: sometimes it works fine, on the same profile where it later throws an error. (Hence the screenshot, as "proof".)

SerraNola

Is anyone still having problems with records not displaying?

Yakkadoo

I still sometimes get the "Oops!" message with certain profiles or individual records. Last night I was able to get a record to show that had been giving me the error repeatedly. But it only showed once and then right afterwards when I tried viewing it again I got the error message again.

katwasson

Does anyone have any idea when this is going to be fixed?