Image Viewer Issue

Dale Chatterton

I clicked on this link https://www.familysearch.org/ark%3A/61903/3%3A1%3A3Q9M-CS3C-GHMK?view=explore I got the following error

Coming back later had no effect. I clicked view in old image viewer which gave this incorrect link because it's not pointing to an image (notice the word undefined) https://www.familysearch.org/records/images/image-details?rmsId=undefined

I then went to search images searched on the natural group 101719477 navigated to image 875 which provided this link which works.

https://www.familysearch.org/records/images/image-details?naturalGroupIds=101719477&page=1&rmsId=TH-909-56992-4067-12&imageIndex=874&singleView=true

I then copied the link in the citation section https://www.familysearch.org/ark%3A/61903/3%3A1%3A3Q9M-CS3C-GHMK which also worked but when I added ?view=explore to the url (to point to the new viewer) I got the original error. My understanding was that old viewer was going to be disabled last week. So, I feel like I can't trust the old links, but now I feel like I can't trust the new links either.

Áine Ní Donnghaile

Your first URL has been corrupted by the Community software. Corrected: https://www.familysearch.org/ark:/61903/3:1:3Q9M-CS3C-GHMK?view=explore (Note that the 3 sets of %3A have been replaced by colons.)

And that URL opens fine for me. Running Windows 10, tested in both Firefox and Chrome, all fully updated.

Dale Chatterton

It appears to be an issue with Microsoft Edge. Firefox works for me too.

Julia Szent-Györgyi

I went straight to the old viewer (after repairing the Community's "helpful" corruptions) by deleting from the question mark forward, and it works just fine.

Ditto for the editor-and-viewer version (i.e., with the ?view=explore part added back).

Were you trying to use a Community-mangled link, with the unresolved entities instead of the punctuation? That results in the "Well, this is unexpected…" page for me.

Which viewer were you expecting to be disabled? I think there are currently …three and a half? Editor-and-viewer (has the filmstrip on the bottom), Images viewer (has the filmstrip up top), Catalog original viewer (dark background), and on random rollout (hence "half"), the disimproved Catalog viewer (white background, can be told apart from editor and Images viewers by the lack of the filmstrip).

Áine Ní Donnghaile

I avoid Edge whenever possible, but it works in Edge, too.