Error When Trying to Sign Up for an Account
Dear FamilySearch Support Team,
I hope this message finds you well.
I am experiencing an issue while trying to sign up for an account on your website. Whenever I attempt to create a new account, I receive the following error message: "Something went wrong, try again later."
I have tried several times, cleared my browser cache, and used different devices, but the issue persists. Could you please assist me in resolving this so I can complete my registration?
Thank you for your time and assistance. I look forward to your response.
Best regards,
Asha Kanta Sharma
Answers
-
Hi, I would suggest you call the help line at 866 406 1830 and they can help you. Hours are 8am to 8pm M-Sat and 1pm to 8pm on Sunday. All times in mountain time.
1 -
@Asha Kanta Sharma The FS Community, where you have posted, is not the FamilySearch Support Team. We do help answer questions when we can but most of us are other users of the website and contributors to the collaborative tree.
0 -
As mentioned, FamilySearch Community is greatly supported by the contributions of our members, and we truly appreciate their help in answering questions. Just to clarify, the Community is also an integral part of the FamilySearch Support Team. On our 'Contact Us' page, you’ll notice three ways to receive support: via email, phone, and the Community. Please feel free to post your questions here, and we’ll do our best to assist you.
The issue with creating new accounts is a known issue right now and the engineers are working on it. We have passed on your information, but it is a good idea to call the help line previously mentioned as well.
0
