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404 error code

Jason Moulton
Jason Moulton ✭
September 19, 2024 edited September 30, 2024 in Social Groups

I put a lot of memories about persons who were in the original Heber Fort into Family Search. I then copy the link in family search and add a brief excerpt into facebook to the site "you know your from Heber when" Starting a week ago the copy link no longer works provided by family search. I get an error code 404 when you click the link. I've emailed the link to my self with the same result. Jason Moulton (phone number removed)

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  • Ashlee C.
    Ashlee C. ✭✭✭✭✭
    September 19, 2024

    @Jason Moulton Mod note: Community is a public online forum. For your privacy, your question was edited to remove your contact information. Please see the Community Code of Conduct for more details.

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  • AmberML1
    AmberML1 ✭✭✭✭
    September 19, 2024

    @Jason Moulton

    Thank you for reporting this issue.

    A few others have also mentioned receiving this error when trying to Share a Memory. We are trying to investigate further (I can get my Share to work just fine, so I'm a bit mystified).

    If you have additional information you can provide, that would be great!

    Can you share the url of the memory you are trying to Share. Also, what devise are you using? Operating system? Browser? etc?

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  • AmberML1
    AmberML1 ✭✭✭✭
    September 26, 2024

    @Jason Moulton

    We believe this BUG should now be fixed.

    However, you will need to copy and share a new Share link. Your old Share link will still not work.

    If new links continue to result in a similar error, please report again. And thank you for your feedback!

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  • AmberML1
    AmberML1 ✭✭✭✭
    September 26, 2024

    @Jason Moulton

    One additional note: you will never be able to share a link for a private memory. That will result in a 404 error message.

    I don't believe that was your experience, but I thought I would add this note for anyone else viewing this discussion. Thanks!

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