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Why am I getting "We're unable to show this record" error for some GenealogyBank hints?

James84179
James84179 ✭
September 4, 2024 edited February 5 in Search
  • https://www.familysearch.org/tree/person/GWV5-MKG
  • https://www.familysearch.org/tree/person/GCDB-KXB
  • https://www.familysearch.org/tree/person/GRNY-V73

All 3 of those persons have multiple GenealogyBank hints, but I cannot view them. It's annoying because they are the only 3 people left on my Tasks page.

What's weird is on other people, I am able to view the GenealogyBank hints and apply them.

Tagged:
  • error message
0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 4, 2024

    There are several threads on the topic from the last several months.
    https://community.familysearch.org/en/discussion/156790/genealogybank-access-changes

    https://community.familysearch.org/en/discussion/163638/unable-to-access-record-hint

    1
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