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Images are not displaying for many records

CharlesRezk
CharlesRezk ✭
July 30, 2024 edited February 4 in Search

A lot of links to display images of records seem to be broken, at least for the last couple of days.

For instance, this record:

https://www.familysearch.org/ark:/61903/1:1:WY1N-272M?treeref=GV8K-5B3

If I click on the small image of the source at upper right, which is

https://www.familysearch.org/ark:/61903/3:1:33S7-91VQ-1TL?cc=1968530&personaUrl=%2Fark%3A%2F61903%2F1%3A1%3AWY1N-272M

it takes me to the image page but does not show any image. Same thing for the link labelled "View Original Document"

Does anyone else have this problem?

Tagged:
  • Viewing sources
0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 30, 2024

    Corrected 1st URL: https://www.familysearch.org/ark:/61903/1:1:WY1N-272M is for the WWI draft of Cecil Charles Black. The image thumbnail is at the top left. If I click on View Original Document under the thumbnail, the resulting page is the full-size image of that draft registration.

    Corrected 2nd URL https://www.familysearch.org/ark:/61903/3:1:33S7-91VQ-1TL is the same record, and takes me directly to the full-size image.

    1
  • CharlesRezk
    CharlesRezk ✭
    July 30, 2024

    Your first corrected URL has the same issue: if I try to open the thumbnail or the View Original Document, I don't see the full-size image. Likewise, the 2nd corrected URL doesn't work for me either.

    0
  • BraydenGraves
    BraydenGraves ✭✭✭
    July 30, 2024 edited July 30, 2024

    @CharlesRezk Links break in the community, for some reason. The links you posted didn't actually go anywhere, Áine fixed that.

    Regardless, the first link worked perfectly for me. The second didn't show the image at first, but I refreshed the page and it worked fine.

    1
  • CharlesRezk
    CharlesRezk ✭
    July 30, 2024

    The links Aine posted have the same problem for me: they don't show an image.

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 30, 2024

    @CharlesRezk Have you cleared your FS cookies in your preferred browser or tried another browser?

    0
  • CharlesRezk
    CharlesRezk ✭
    July 30, 2024

    I have cleared cookies. Haven't tried another browser, I'm using firefox.

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 30, 2024

    I had some issues earlier today in Firefox. But, everything worked as expected with a FF private window. There may have been an FF update that is fighting with FS.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    July 30, 2024

    Same here - no problem in accessing the images (via the links provided) when using Firefox.

    1
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