Unable to access FamilySearch from my Legacy software

MurphyMargaretA1

When I try to access FamilySearch I get a notice to check my username and password which I do but it says FamilySearch is not available. How do I connect again?

Áine Ní Donnghaile

Have you updated to the latest version of Legacy? Version 10 of Legacy is free and is required to continue accessing FamilySearch.

Legacy sent users a URL to download version 10 in early June.

https://news.legacyfamilytree.com/legacy_news/2024/06/upgrade-to-legacy-10-to-continue-using-legacys-familysearch-tool.html

AnneLoForteWillson

FamilySearch updated their login requirements. Legacy Family Tree followed that update with an update to their program. You must update to the Legacy Family Tree version 10 in order to continue using FamilySearch within the Legacy Family Tree program. At the link that Áine Ní Donnghaile posted, above, you see this message, including the sentence that I underlined:

Carolyn Monarch_1

I was able to access FamilySearch with Legacy 9. Now that I have updated to version 10 I get error 809: The Authorization Code property must be set before calling this method.

Floyd J Edwards

I have updated to legacy 10, but when I go to family search it does does the authorization part.

But what happens is that it does the authorization each time I click to go to family search from legacy which works about 5 times then it says "can load site". Then I have to go through the all authorization process again and again and again.

Any suggestions?

Frits Kelch1

I have the same problem on my desktop, The laptop has no problem. Both are using Windows11.

error : legacy familysearch login failure
809 the autorizationcode property must be set before calling this method.

Did a uninstall and install of Legacy10, result same error.

please advice, best regards Frits Kelch

Áine Ní Donnghaile

Have you contacted Legacy support? FamilySearch does not provide support for third-party products.