Why can a record be viewed with one ancestor but not their spouse?

ScottCall925

I understand there are different account types and certain data sources that only work if you're in a familysearch physcial location but I find this to be confounding.

For example, two married ancestors both have hints from "United States, GenealogyBank Historical Newspaper Obituaries, 1815-2011"

When I click on records hinted for the husband, they work just fine, but if click on the same hint (they have the same summary) I get the "your account doesn't have access" message.

Is this expected behavior?

Áine Ní Donnghaile

@ScottCall925 I know this community doesn't have a great search facility, to find previous discussions, but this issue has come up a few times. In recent weeks, there has been a change in GenealogyBank access, and some things just aren't working as expected.

This link will take you to one thread, and there is a link to another thread within the first.

I still don't think we know why the problem has developed.

ScottCall925

Thank you for the quick reply. I had tried searching before and wasn't sure how to word it and didn't have any luck.

Thanks for pointing me in the right direction