Issues on android mobile app
Currently having a couple of issues whilst using the mobile app -
1 - Persistent hint icon
The record hint icon which appears by the profile pic top left
When first opening a person, with for example 3 hints, the hint icon is displayed. After attaching all 3 hints, the final hint icon is still displayed and the final hint is still listed, on opening the hint icon - on opening the hint all items are attached so no new 'hint' exists
2 - Search and filter broken on mobile app
Three issues I encounter
Firstly - When carrying out a search, if I attempt to alter the search terms the top part of the search box (name details) scrolls up out of view and is unobtainable. Only options for changing life events (birth marriage death etc) are available.
Second -When the above happens the filter option eg pressing 'collections' results in a blank screen (possibly scrolled up out of view) - I am unable to enter or select anything and have to press back which exits the search.
The third issue relates to filter by year (range) available for births deaths marriages other and residence. When the relevant option is opened attempting to access year ranges by pressing the year range tab at the top right -nothing happens.
In recreating this to clarify details for writing the above I at one point switched the exact search tab (bottom left) this has possibly fixed the first and second parts above - I have left the info here incase it helps anybody else - the third issue with year ranges is still present as well as the Persistent hint icon.
Answers
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In the future, you can submit issues with the app directly in the app itself. On the main menu (the hamburger or three lines in the upper left corner) choose Help. Then in the Help menu choose Contact Us. At the top of the Contact Us page is the link to Give App Feedback. This will send your feedback directly to the team that creates and manages the app.
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