Not happy with the new memories viewer at all.

Amy Sue Connolly · May 7

Since there is no feedback button with the new memories viewer, I have to give my feedback here. FamilySearch has now made it harder to tag multiple people in photos and documents! I was in the middle of a very large project, tagging every person in 2 books. Friday, with the old viewer I did not have any issues at all. Today, on the other hand, with this new viewer, I feel that I have to jump through hoops to get anything done. I do believe that this was one of your worst ideas yet.

Amy Sue Connolly · May 8

I have been working on a very big project for the past 6 months, and only about halfway through, tagging every name listed in 2 genealogy books. Each time you tag a name it covers the next names, by the middle of the page it is almost impossible to see the name that I am trying to tag. I realized from the beginning that this project was going to be a lot of work, but this is just ridiculous.

AmberML1 · May 8

So sorry for the struggles @Amy Sue Connolly . Would you mind sending some screen shots, to help us better see this issue? (To upload any image to this discussion, you’ll need to follow instructions. Click this link.)

Amy Sue Connolly · May 8

I followed the directions, we shall see if it shows up

AmberML1 · May 17

@Amy Sue Connolly

Unfortunately, I am told no changes are planned to fix this particular situation. Sorry for your struggles! All I can advise is to use the Zoom function when working on your document; zooming in should hopefully make it more manageable. Best wishes on your diligent work!

Amy Sue Connolly · May 17

AmberML1, thank you for trying to help. It is just more time consuming then it used to be. Regardless, I will complete my project, no matter how frustrating it may be, lol.

CherylMillerBlack · May 17

I am very frustrated by the tagging changes too. I believe the engineers didn't think about how it would work when tagging names in documents (which I do a lot, with old German church records). Because previous tags have a box and the name underneath, they cover up the lines of writing below!

Please reconsider changing this unfortunate mess.

Also the helper box is in the way, but I understand this is being fixed. (Please make it fast!)

AmberML1 · May 20

@CherylMillerBlack

So sorry for the frustration! I will make a note of it.

I did want to ask if you could further clarify your comment about the "helper box is in the way". . . do you mean the "Tag Person" search box that pops up when you want to Tag an individual to your document or photo? Or are you referring to clicking the ? icon at the top of the screen and having the Help box display?

CherylMillerBlack · May 20

@AmberML1 Thanks for responding.

Yes, by "helper box" I meant the Tag People pop up. :)

Because it's connected to the tag, it often gets in the way sizing and labeling the tag. I did read, however, that this was a known issue and is being addressed.

MargaretTM · May 20

I'm not reading all the previous comments, so some of this may be repeated. I want to say that I am really unhappy with the new tagging in Memories (I liked the old "view" better as well).

The box to place over the person’s name is difficult to move, adjust the size and put in the right place. Previously I figured out how to tag a person in their birth registration, and their parents, without any tutorials. It was intuitive. Now I'm lucky if I can tag one person easily.

I appreciate good work which goes into maintaining the site, but changes which make things harder to use are not good changes. Can this be fixed?

thanks!

AmberML1 · May 23

Sorry @MargaretTM for your struggles.

I am making a note of all these challenges. All these Feedback messages are heard; our Engineers are aware and working on this known issue. Thanks for sharing!

AmberML1 · August 22

Updates to the Memories Viewer tagging experience are ongoing. Several updates have been made available, including a fix to where the pop-up box opens so that a user can still see the work they are trying to complete, and an enhanced ability to readjust the frame of a tag.

Please continue to share further feedback with this function as you try it out. Thanks!

steele jean · August 26

I agree. There are too many graphics and instruction boxes covering the documents I'm trying to tag. I'm unable to change the shape of the tag box today. Instead, it is moving the document around.

steele jean · August 26

The tag box is now fixed so I can change the shape. thank you very much

steele jean · August 26

Now that I have the tag box issue fixed, the names I've tagged are not showing up on the information sidebar, nor is it showing up in the Memories of the person I've tagged.

CherylMillerBlack · August 26

@steele jean I had this same problem today. I tried several times, but the tagged people never showed up. Later, I came back and refreshed the page and they were there. I don't know if it's fix or if there's just a LONG delay. :(