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Help Others link

jasonallenjones1
jasonallenjones1 ✭
May 3, 2024 in Family Tree

The "Help Others" link is no longer on the FamilySearch homepage. I was able to see it again when I clicked on one of my family members. Seems very odd that I would need to go to one of my people before being able to help someone.

Tagged:
  • Help Others feature
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Answers

  • Graham Buckell
    Graham Buckell mod
    May 5, 2024 edited May 9, 2024

    You can also find it by clicking on your name in the top right hand corner

    image.png
    0
  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    May 6, 2024

    @jasonallenjones1

    The Help Others feature is available when you are in the FamilySearch Family Tree portion of the FamilySearch website - since Help Others only works within the Tree functions. Since the home page is not part of the Tree, the Help Others feature isn't there. It is also available as Graham indicated under your signed in name at the top right of the browser.

    0
  • Jenny.B
    Jenny.B ✭
    May 6, 2024

    @Graham Buckell & @Amy Archibald

    FYI

    As seen in the Image of Graham.

    That Help Others Is NOT available to all Users (who are Members of the Church) under ones Display Name.

    Especially for those Users unhappy with their version of the NEW Landing Page, applied to some Users

    eg. Those in Australia and some other Countries NOT being the USA

    https://community.familysearch.org/en/discussion/160539/logged-in-homepage-changes

    and

    https://community.familysearch.org/en/discussion/comment/553097#Comment_553097

    Cannot seem to Inset an Image (ie. Like Graham).

    But for us there is NO Help Others option below Sign Out on the Drop Down Menu under our Display Name.

    Admittedly, the Help Others DOES appear on other pages as described; but, NOT the Landing page of course.

    Just so you and others are aware.

    1
  • jasonallenjones1
    jasonallenjones1 ✭
    May 6, 2024

    Thanks everyone. I do not have the help others link under my name. It used to be a button for my on the FamilySearch page after I logged in. It just seems odd to me that I have to click on one of my own family members now before helping someone. Is this something that should be sent to the developers?

    Thanks again.

    2
  • Jenny.B
    Jenny.B ✭
    May 6, 2024

    @jasonallenjones1

    Totally agree.

    The Help Others should also appear on our Landing page.

    Especially as we are helping another User.

    As we are NOT doing our own work.

    We should not have to go Looking for Help Others. It should just be there on our Landing page.

    Many of us who are Members of the Church, help others (both, Ward/Branch Members and non-members alike) on a regular ad-hoc basis - one does not have to be a Temple & Family History Consultant to do so.

    This needs to be considered as Feedback by FamilySearch.

    2
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