Nothing in my source box can be found

CharlesRezk

Whenever I try to click on any image in my source box, in order to see the full-size image, I get the "Well, this is unexpected... We can help you search literally billions of records, but we can't seem to find the page you're looking for." message.

Is anyone else having this problem?

Áine Ní Donnghaile

I just checked a half-dozen records in my Source Box, from random record collections, and all displayed as expected.

Have you tried the basic troubleshooting step of checking in another browser or clearing your cache/cookies in your preferred browser?
I tested in Windows 10, Firefox, both fully updated.

CharlesRezk

It doesn't work for me in Firefox, even after clearing cache & cookies. I don't have convenient access to another browser.

For instance, this link doesn't work: https://www.familysearch.org/memories/memory/197495966

Julia Szent-Györgyi

@CharlesRezk, where/how are you getting that format of link? If I use my account's Source Box or a specific profile's Sources tab and click on an image, the resulting URL has the format …familysearch.org/photos/artifacts/NNN — no mention of "memories" or "memory".

I checked that this behavior is independent of tagging: a tagged source image (such as https://www.familysearch.org/photos/artifacts/111905868) behaves exactly the same way as one that I never got around to tagging (such as https://www.familysearch.org/photos/artifacts/175611708).

CharlesRezk

Ok, so apparently the actual link I used was: https://www.familysearch.org/photos/artifacts/197495966 . However, when I click on it I'm immediatly redirected to the "memory" URL posted before (which is what gives me the error message).

Áine Ní Donnghaile

And that link https://www.familysearch.org/memories/memory/197495966 works perfectly for me, opening an image of military history for William Lockwood.

CharlesRezk

That is what it ought to do, but I only get an error message now.

Amy Archibald

@CharlesRezk
Try resetting the FamilySearch Cookies: www.familysearch.org/cookies

I clicked on your Memory link and I can see the document for William Lockwood. I'm using Chrome.

Áine Ní Donnghaile

The new link https://www.familysearch.org/photos/artifacts/197495966 takes me to the same image, without a problem.

@Julia Szent-Györgyi I can get a "memories" link such as https://www.familysearch.org/memories/memory/197495966 by using the share option in my memories.

CharlesRezk

I just tried to delete site data & cookies again. It didn't help.

Julia Szent-Györgyi

There must be a persistent cookie or saved file somewhere: the "memories/memory" link gives 404 for me, too, but the "photos/artifacts" link works perfectly, and doesn't redirect anywhere.

Given Amy's report, I wonder if the type of FS account (public versus LDS) makes a difference? Áine and I both have public (non-LDS) accounts. But hmm: I tried both links in Edge, where I'm not currently signed in to FS, and they showed the same behavior: "memories" = 404, "photos" = perfectly fine. (My "normal" browser is Firefox.)

Áine Ní Donnghaile

I switched to Chrome to test, and both links work without issue.