Home› Welcome to the FamilySearch Community!› Ask a Question› FamilySearch Account

Helper Permission Flaw

W D Samuelsen contact me please
W D Samuelsen contact me please ✭✭✭
December 11, 2023 edited September 24, 2024 in FamilySearch Account

I was alerted to this problem today when I didn't receive reply over 3 days.

The person who I was helping, had 1 year expired few days ago so I sent permission renewal.

Found out why... seems the programmers goofed, name asking for permission is now omitted from now on. My name is not on this at all. The person granting permission is omitted in red per private rule.

Here is the image copy of the message she forwarded to me to see for myself and send to you the programmers to correct. No wonder I had to call several of the persons to let them know about the permission last 2-3 months.

image.png
helper-permission.jpg
Tagged:
  • Permission
  • Helper information malfunction
  • Active
1

Answers

  • Maile L
    Maile L ✭✭✭✭✭
    December 11, 2023

    Thanks you for reporting this. I have been told that it has been sent for investigation. I will let you know when I hear something back.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups