I need help correcting an incorrect family relationship

Ginerg57

what i've encountered is my 2nd great grandfather has been improperly linked to another family with the same surname as mine. they have no sources on the people they've added. if whoever linked the families would just look, he or she would see the impossibility of their logic. i have tried to contact 2 different individuals regarding this, but i never get a response. i haven't had that much experience with the FamilySearch tree and i don't want to make a mess of it. i feel stuck until it's resolved. i'm now getting hints to from their family, showing them as my cousins. it is 100% in error. i have proof. how do i proceed please? Thank you

Julia Szent-Györgyi

Here are the Help Center articles on the topic of correcting relationships:

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-correct-parent-child-relationships-in-family-tree

https://www.familysearch.org/en/help/helpcenter/article/a-person-in-family-tree-has-the-wrong-spouse

But as a Step Zero, I would start with exploring your ancestor's Change Log (Details page - Latest Changes box in right-hand column - See All): if the error was created by a merge, then you can restore the merge-deleted profile. This will give you a place to put the other person's relatives and sources (if any), instead of just setting them all "floating" (and thereby inviting their incorrect re-connection).

Ginerg57

Thank you. I will read the articles and look at the change history. I want to do this the correct way. I've tried contacting the family that it affects, but no one has ever replied. I hate for them to continue to think their family went a direction it did not.