I need a new password every time I log in
System
admin
This discussion was created from comments split from: I went in to sign in th Family Search . Previously Family Search ask me to reset my password Today.
@BarbaraDevere October 25
I don't understand why I have to reset my password every time I log into my family search account. The passwords I am using have 10 to 15 characters' both upper- and lower-case letters numbers and another character.
@BarbaraDevere October 25
I don't understand why I have to reset my password every time I log into my family search account. The passwords I am using have 10 to 15 characters' both upper- and lower-case letters numbers and another character.
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Answers
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Barbara,
I wonder if you are continuing to have problems signing in to FamilySearch. I do not know why you are being asked to change your password each time, but I have a few thoughts that you may try,
- Clear your FamilySearch Cookies at https://www.familysearch.org/cookies.
- If clearing your cookies does not work, recover your FamilySearch username and password if you have forgotten them.
- If you still cannot sign in, please contact FamilySearch Support. https://www.familysearch.org/en/fieldops/familysearch-support-contact-us
Hope this helps.
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