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Broken link

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L. Barney
L. Barney ✭✭
September 8, 2023 edited September 24, 2024 in FamilySearch Account

I can't find a place to report technology issues so I'm posting here.

I just received an email regarding signing up for free accounts. I clicked on the link and then on the Filea account and the link for that is broken. From: https://www.familysearch.org/en/access/member-subscriptions then to Filea

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    September 8, 2023

    Filae is now owned by MyHeritage. If you have your MH member subscription, then you have access to the Filae databases.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    September 12, 2023

    @L. Barney We appreciate you bringing this problem to our attention. The issue has been reported to the appropriate team. We will get back to you as soon as we have an answer. Thank you so much for your kindness and patience while this is being addressed. 

    0
  • Maile L
    Maile L ✭✭✭✭✭
    September 16, 2023 edited September 16, 2023

    Does it work if you try from https://www.familysearch.org/access/filae? This is weird. I get the error you described on my laptop cut have no issues when I try on my phone. Both are using Chrome, recently updated.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    October 31, 2023

    @L. Barney Clicking the Join button on https://www.familysearch.org/en/access/filae no longer gives me an error.

    0
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