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What's with the "This feature is not available in your location" errors today?

SheamusPatt
SheamusPatt ✭
August 23, 2023 edited January 29, 2024 in Family Tree

The error I've captured here has suddenly started appearing occasionally - not on new pages, but after one of those annoying auto-refreshes that the FamilySearch site likes to do. (This particular occurrence seems to have stuci around; more often, it will refresh again and the error goes away).

Does anyone have any insights on why it's happening, and how I might get it to stop?

I'm browsing from Canada - I've never seen any region-specific blocks before. I've tried the usual fix - cleared all of my cookies - but it's still happening.

image.png

In case it's some kind of browser issue, I'm running:

Firefox 102.13.0esr on Linux Debian (Bookwyrm)

0

Answers

  • Brad Felmey
    Brad Felmey ✭✭✭
    August 27, 2023 edited August 27, 2023

    I'm seeing this after watching insane page auto-refreshes. It's notably worse when I have a number of tabs open at the same time. It's almost like there's a race condition in the cookies (or, more specifically, in the auth tokens). It's been happening for weeks now.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    October 21, 2023

    The constant refresh has been fixed. We hope you have not seen the above error anymore. Please let us know if this continues to be a concern.

    1
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