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No Access to Restricted Content at Family Center in Sao Paulo, Brazil - Chrome Extension Not Working

lelomagnus
lelomagnus ✭
July 4, 2023 edited July 10, 2024 in FamilySearch Center

I am currently at a Family Center in Sao Paulo, Brazil but I still can't access restricted images. The Family Search Google Chrome Extension seems not to be working or set up properly.

Does anyone know how to fix it?

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 4, 2023

    It is a legal holiday today in the USA, so I doubt that any technical staff is on duty to offer an official technical reply.

    I'm planning to visit my FSC tomorrow, and I can report if there are any general problems then.

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  • MaureenE123
    MaureenE123 ✭✭✭✭✭
    July 5, 2023

    I am not connected with FamilySearch

    The FamilySearch Wiki page "FamilySearch Center Portal" has a link to an article which gives instructions about installing the required browser extension

    https://www.familysearch.org/en/wiki/FamilySearch_Center_Portal

    The Help article is "How do we use the FamilySearch center premium content browser extension?" https://www.familysearch.org/en/help/helpcenter/article/family-history-center-premium-content-browser-extension

    If the staff at the Center in Sao Paulo cannot fix things from the above information, they will need to contact Support for Brazil which I think would be through https://www.familysearch.org/en/fieldops/mexico-caribbean-central-and-south-america-contact-us

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 6, 2023

    Just to confirm that I visited my FSC and had no problem accessing restricted digitized films. It does not appear to be a system problem.

    0
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