No Access to Restricted Content at Family Center in Sao Paulo, Brazil - Chrome Extension Not Working
I am currently at a Family Center in Sao Paulo, Brazil but I still can't access restricted images. The Family Search Google Chrome Extension seems not to be working or set up properly.
Does anyone know how to fix it?
Answers
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It is a legal holiday today in the USA, so I doubt that any technical staff is on duty to offer an official technical reply.
I'm planning to visit my FSC tomorrow, and I can report if there are any general problems then.
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I am not connected with FamilySearch
The FamilySearch Wiki page "FamilySearch Center Portal" has a link to an article which gives instructions about installing the required browser extension
https://www.familysearch.org/en/wiki/FamilySearch_Center_Portal
The Help article is "How do we use the FamilySearch center premium content browser extension?" https://www.familysearch.org/en/help/helpcenter/article/family-history-center-premium-content-browser-extension
If the staff at the Center in Sao Paulo cannot fix things from the above information, they will need to contact Support for Brazil which I think would be through https://www.familysearch.org/en/fieldops/mexico-caribbean-central-and-south-america-contact-us
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Just to confirm that I visited my FSC and had no problem accessing restricted digitized films. It does not appear to be a system problem.
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