Memories items to be linked to a READ ONLY profile.
I need to ask FamilySearch Support to PLEASE link some memories items to a Read Only Family Tree Profile on my behalf
The following items need to be attached to a READ ONLY Record
The items are in this folder
https://www.familysearch.org/photos/gallery/album/1255699
They need to be linked to this profile record: KNZC-6QV
These items are in the "public domain" and free of copyright.
can a moderator please forward this request on to the appropriate support team.
Thanks
Answers
-
The issue has been submitted for investigation. We will get back to you as soon as we have an answer. Thank you so much for your kindness and patience while this is being addressed.
0 -
ok - thanks - this tradiitonally has been a standard procedure that involves a specialty team that moderators can engage as needed. There is no way a patron can attach memories to a read only profile - other than thru this specialty team.
0 -
no one seems to have a clue - about this subject
a subject which used to be quickly routed by FS Moderators and sent to a special team to handle.
No way to get stuff added to Read Only records any more????
0 -
@Dennis J Yancey I sent it to the specialty team on 14 June. That is why I replied that I had submitted it. Sometimes things take longer than we expect. Thanks for your patience.
0 -
it normally takes like a few days . . . .
something is clearly wrong
0 -
its not a matter of "investigation" - this is not a new bug
For YEARS rather this was an established process for adding items to READ ONLY memories - that now - no one seems to have any idea of.
0 -
If you feel this is taking too long, please feel free to contact Support https://www.familysearch.org/en/fieldops/united-states-and-canada-contact-us
0 -
Im simply trying to clarify and confirm - what is the correct and accepted current procedure for updating Read Only Memories. Is there one? Has it changed? Are we in flux as to what the procedure should be?
No one seems to know. . . . . we seem to be in limbo.
0
