email links not working
So, recently I have received several (at least four) emails from familysearch with the subject line: Someone added one of your documents to an album on FamilySearch. In the past, I could click on the link from the email and it would take me to the document in question. Now, the link doesn't work. When I click on the link I receive this message from google:
Redirect Notice
The previous page is sending you to an invalid url. If you do not want to visit that page, you can return to the previous page.
I like knowing when someone adds a memory to their album or makes a comment. In order to see what happened, I have to go to my gallery and look up the memory by the title which is in the non-working link.
I don't know if you are already aware of this problem. I am hoping it can be fixed. if not, maybe you should stop sending the faulty emails...
Answers
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Same problem still occurring - am I the only one with this error message???
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There have been a few threads with similar comments over the last several weeks. I have not encountered it, personally, but I don't put many items in Memories.
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We appreciate you bringing this problem to our attention. The issue has been submitted for investigation. We will get back to you as soon as we have an answer. Thank you so much for your kindness and patience while this is being addressed.
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I have also been experienceing this
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https:/www.familysearch.org/photos/images/174293866 <-- @Maile L If it helps, the links are missing one of the / slashes. The link should be https://www... not https:/www...
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@JulieVWilcox I verified the link from @American Family Historian and it seems to be functioning now. Will you please let us know if you still having issues?
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the problem is that the emails we receive - have a corrupt link address, they are missing a / in the http section. The general link itself may be good - what is bad are the emails we recieve (the link in the email is bad).
I have the same issue
It is not a problem with just one particular link or email. ALL emails that we get reporting comments to a FS memories item - end up with a Bad link in the email itself, but this is only as it applies to emails generated in relation to a FS Memory items (for example when someone makes a comment underneath the item)
In other words - it appears as if the link we are getting inside our email is formatted like this https:/www.familysearch.org/photos/images/135985241 when it should be https://www.familysearch.org/photos/images/135985241. notice the missing / in the first address. for some people - they may not notice it - but at least with email with GMAIL.com - doesn't handle this anomaly well - and people end up not being able to see the link.
the engineers who maintain the code that generates these emails - need to check for this bug in their code.
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It appears that they have temporarily suspended these emails (that get generated when you make comments on a FS Memory item)
which is a good sign that they are working on the resolution to this issue.
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I have been told that this should have been fixed. If there are any new occurrences, please let us know. Thanks.
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