FamilySearch lines of communication need to be improved
Whilst it is often possible for a moderator to pass an issue to an appropriate team to investigate, this does not always appear to be the case. Receiving an acknowledgment that an issue is under investigation - and/or the likely outcome - can be very difficult.
Through reading other comments on this forum, it appears Indexing is a particular problem-area – especially when it comes to being able to communicate with project leaders or team management. Project instructions in general appear to be inconsistent, but there are also problems, at present, with the unclear guidelines attached to a couple of specific projects. The issue here (affecting indexers and their concerns over carrying out their work correctly) appears to be in there being no direct communication channel to voice concerns or obtain clarification of (or even an amendment of) instructions.
Often, Family Tree / FamilySearch users have excellent ideas that would lead to the improvement of its pages, but – the New Person Page project aside – there is rarely a direct opportunity for them to put their valuable suggestions: well, at least in the knowledge they will be given serious consideration.
When - or should that be if - the new version of the Catalog appears, the format will not have been the subject to any consultation with those who will be using it – as there has been none.
So, please FamilySearch management, make it easier for us to get our ideas, reports, complaints and positive feedback through to the team that can take note, act on, and even (perhaps) respond to our issues.